Support
Till senaste kommentaren
Detta inlägg är gammalt och kan innehålla inaktuell information.

Password reset and adding additional api not possible

Hello,
I tried today to reset my password. I got a link to reset it, but entering a new password did not work. Additionally I cannot add a new api (like SL Real Time Information 4) to my profile.
The username is service@fluidtime.com
Thank you for your help!

Kommentarer

  • Hej Tobias!

    Can you please disable all translation plug-ins in your browser? They are known to break the website. You can try disabling them after you have filled in the forms, so you can fill in everything in English, but it should be Swedish when you click on the submit button. The same goes for adding new APIs to your project.

    Regards,
    Bert
    Bert på Trafiklab
  • Hej,
    thank you. I could add now new APIs, but setting the password did still not work.
    Regards,
    Tobias
  • Can you try requesting a new password reset link?
    Bert på Trafiklab
  • Yes, I tried it with a new password reset link (also with translations disabled), but it did not work either.
  • Hi Tobias
    I have a question for you.
    Did you logged out before you used the restore link in the email?

    Regards Pia
  • Yes, I tried that.
    Thanks, Tobias
  • Hi
    I interpret it as working?
    Regards Pia
  • Hi,
    sry, no, it did not work. I meant that I tried it in a logged out state but it didn't work either.
    Regards Tobias
  • Hi
    Are you able to log in with your previous password?
    A second thought, can you give me a step by step description of what you do and the result of the actions.

    regards

Kommentera eller skriv ett nytt inlägg

Ditt namn och inlägg kan ses av alla. Din e-post visas aldrig publikt.